- Our Mission
- Our Core Values &
- Our Code of
- Our Company
Our mission statement is simple:
"To generate a reasonable profit by providing exceptionally honest and reliable residential contracting services, and to do so in a manner that provides a pleasant experience for all those who associate with us."
First General Services has a long established history of providing quality insurance restoration and home improvement projects in the tri-state area. First General is a locally owned and operated company that has completed hundreds of projects in the tri-state region. The experience and dependability of being an established contractor for nearly 20 years ensures our customers that First General will be there to serve them now and in the future.
Customer satisfaction is extremely important to First General. Based on past customers' experiences, many utilize First General's services a second and even third time, and would recommend First General to a friend. This is a direct result of a commitment to customer satisfaction and providing high quality workmanship at an affordable price.
We believe that . . .
About Our Customers
- Our customers deserve our very best.
- Our customers are interested in value and service over price alone.
- Unspoken, and perhaps unconscious needs and emotions influence our customer's decisions.
- Complaints are opportunities from discriminating customers to refine our systems and demonstrate Company character.
About Our Employees
- Our employees are our most valuable company asset.
- Anyone can learn from anyone else in any situation.
- Solutions are more important than pinning blame.
- Orchestrated patterns are necessary and natural for people.
- Every frustration is the result of a system failure or lack of one.
- Curiosity leads to improved performance and innovation.
- Having fun at work is good.
About Our Business
- The business is a reflection of the owners and their management.
- Goals are reached through helping our customers reach their goals.
- Systems should be as simple as possible.
About Each Individual
- We should thank God for our blessings every day.
- Positive attitudes change everything (PACE).
- We only fail by not trying or by believing we've failed.
- Mistakes are a part of learning.
- Breaking out of our comfort zone is good, understanding that change is constant.
- We all want to stretch to our best.
- We tend to try and meet other's expectations.
We strive to live our Code of Values by . . .
- Treating others like we would like to be treated.
- Listening with the intent to understand what is being said, and acknowledging that what is being said is important to the speaker.
- Responding in a timely fashion.
- Speaking calmly and respectfully, without profanity or sarcasm.
- Making only agreements we are willing, able and intend to keep.
- Communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.
- Looking to the system for correction and proposing all possible solutions if something is not working.
- Operating in a responsible manner, “above the line”.
- Communicating honestly and with purpose.
- Asking clarifying questions if we disagree or do not understand.
- Never saying anything about anyone that we would not say to him or her.
- Continuously striving to maximize internal and external customer loyalty.
- Making our best effort to understand and appreciate the customer’s needs in every situation.
. . . and having fun in the process!
The thick dry oak was hard as nails as the dull hand saw worked its way slowly through the wood. Sweat poured off the young boy’s face as he struggled to hold the wood and keep the saw moving at the same time. He had found the saw in his father’s workshop, and the wood was just some old scrap from a corner of the garage. But this wasn’t just any old wood, and the rusty saw was no ordinary tool. No sir, these were all part of a plan, part of a vision, and pieces to the picture firmly fixed in eight-year-old Robert’s mind. He wasn’t doing this because he liked sawing wood so much, and he certainly wasn’t doing it for the exercise. You see, Robert was building, creating something, crafting a project, making an idea visible. He was building a nightstand for his mother.
After the sawing came the nailing, once again with primitive resources, nails that were too big, too little, or rusty, and especially nails that wanted to bend in the tough oak. But Robert persisted, and stuck with it. After several days and relentless hours, he finally crowned his creation with a heavy coat of yellow oil based paint out of a rusty can pried open with a screw driver.
When it was finished, it wasn’t pretty by any grownup standards, but it stood reasonably level on four legs, with a flat top and a shelf midway. In Robert’s young mind it was a masterpiece, a product of his own creation. He had brought his vision to reality. He had persevered. He had prevailed against the obstacles. More than anything he had honestly given it his best effort.
It’s been many years now since that primitive creation, but today First General Services, Foxcraft Home Builders, and DreamMaker Bath & Kitchen are still making ideas visible, still crafting, creating, building, and still adding the crowning finishing touches to homes and projects all around the community. Above all, we are still about the honesty of doing your best, about the belief that your best always includes being honest and truthful, no matter the consequences.
Residential construction companies are often perceived as being just one notch above used car salesmen in truthfulness and dependability. Well here’s one Company that stands tall in the face of that perception. You see, no project is of good quality if all supporting activities are not honest; and if honesty is lacking, then it cannot be considered a best effort.
Our commitment, our mission, our goal, our story, is just that, to finish every project with complete honesty, and to honestly do our best. This brings exceptional customer satisfaction, and a sense of reward for us that goes beyond the dollars. The emotions of accomplishment and pleasure of that first nightstand are still a part of us today.Won’t you let us build a “nightstand” for you?